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Do you look after someone who is ill, frail, disabled or mentally ill? If so, you are a carer.  We are interested in identifying carers, especially those people who may be caring without help or support.  We know that carers are often “hidden” looking after a family member or helping a friend or neighbour with day to day tasks and may not see themselves as a carer.

We feel that caring for someone is an important and valuable role in the community, which is often a 24-hour job that can be very demanding and isolating for the carer.  We further believe carers should receive appropriate support by way of access to accurate information on a range of topics such as entitlement to benefits and respite care and not least, a listening ear when things get too much.

As a Carer, you are also entitled to have your needs assessed by Adult Care Services.  A Carer’s Assessment is a chance to talk about your needs as a Carer and the possible ways help could be given. It also looks at the needs of the person you care for. This could be done separately, or together, depending on the situation. There is no charge for an assessment.

If you are a carer, this is an opportunity to let the Practice now so that we can update our records and pass on your details to the Carers Service who can provide relevant information and advice, local support services, newsletter and telephone linkline.  We can also refer you to Adult Care Services for a carer’s assessment.

If you are a carer, please complete the CARERS IDENTIFICATION AND REFERRAL FORM and return it to the surgery.

The surgery has developed a “carers” identification card that allows staff to identify patients as a carer. This will act as a ‘passport’ for fast track access to services within the practice. This will help enable patients to obtain prioritised appointments, priority appointments for the person they care for, annual health checks and an assessment of carers respite needs and linking records of associated family members. As a carer, you may wish to join the practice support group.

Please find below a list of the contact details of organisations that can provide information and support to carers:

Contact Points



Carers Line 0808 8087777
Princess Royal Trust for Carers 020 74807788

Community Nursing Service

Occupational Therapy
0208 869 2580

Falls Prevention Service

1) HART  TEAM 020 8869 3654
2)HART TEAM FOR ADMISSION    020 8423 8769

Social Services

65 0208 951 3811
Red Cross Home Care Services LOOK IN YELLOW PAGES
Women’s Royal Voluntary Service (WRVS)
020 8427 6796
0208 864 7575
0208 733 3462
Local Carer’s organisation Carers Support Harrow, 25-27 Pinner Green, Pinner Middx HA5 2AF
Tel: 8868 5224
07930 509032 MA
Respite Providers Visit the Respite Care webpage.
A CARES CARD CALL 0208 420 9470
Carer's Allowance Unit
Contains information, advice and claim forms as well as a comprehensive Benefit Advisor tool which provides details of which benefits people may be entitled to, how much they might get, and to find out how their benefits may be affected if their circumstances
Tel: 0845 608 4321
Text phone: 0845 604 5312

Adult carers

You are a Carer if you provide regular and substantial unpaid help to someone who is frail or disabled, or mentally or physically ill, and who cannot manage without your support. You may not live in the same house, and you do not have to be related to the person you look after.

If you would like more information from the relevant sections, please contact the departments as follows:

  • Disabilities: Physical Disability and Sensory Services, PO Box 167, Civic 3 Building, Civic Centre, Station Road, Harrow HA1 2FR.
    Phone: 020 8424 1694, Text phone: 020 8861 1824, Fax: 020 8427 7154.
  • Learning Disabilities:
    Learning Disability Care Management Team, Civic 1 Building, PO Box 161, Civic Centre, Station Road, Harrow HA1 2AY.
    Phone: 020 8424 1019, Fax: 020 8420 9674.
  • Mental Health:
    For South and West Harrow (including Pinner):
    Atkins House, 19 Marshall Close, West Harrow, and Middlesex, HA2 4DH. Phone: 020 8422 9443, Fax: 020 8422 2890.
    For East Harrow (including Stanmore):
    Honeypot Lane Clinic, 839 Honeypot Lane Clinic, Stanmore, Middlesex, HA7 1AT. Phone: 020 8951 3770, Fax: 020 8951 7056.
  • Older People:
    If you live in the east of the borough – Older Peoples Service (East), 19 Buckingham Road, Edgware HA8 6LZ. Phone: 020 8951 3811.
    If you live in the west of the borough – Older Peoples Service (West), Talbot House, 204-226 Imperial Drive, North Harrow HA2 7DW. Phone: 020 8429 4488

The Carers Act (1995) gives carers rights in law and it is important that you are aware of these rights and how they can be used. It gives carers the right to request an assessment of their own abilities and needs when an assessment of the needs of the person they care for is being carried out. The assessment applies to both adults and children who are carers. Your Social Worker or Occupational Therapist will take the results of this assessment into account when deciding what services you may be entitled to receive.

Most people who look after relations or friends are happy to do so, but sometimes they need help and support to continue providing care. The information here aims to give carers an idea of the range of services available to them, and who to contact for further information; it is not a complete guide to services. Once you have made contact with any of the organisations or people listed here, they will give you a more detailed picture of the help available to suit your individual needs.

Respite Care or Short Breaks

To give you a break from the caring role, a number of different schemes operate. Use the following details above find out more.
Alternatively, visit the Respite Care webpage.

Personal Care at Home

Home helps/home care workers can provide the person you look after with day-to-day personal care, e.g. bathing, dressing. The service is available, according to need, during the day or evening, seven days a week. Practical help with housework and shopping may also be available
For short-term help at home, following discharge from hospital, the British Red Cross provides the Home from Hospital scheme. In different circumstances, the British Red Cross also offer short-term practical help to people faced with an unexpected crisis if, for example, a Carer is taken ill.

Meals at Home

According to needs, arrangements can be made to deliver hot or frozen meals to the person you look after.

Equipment to Help with Daily Living and Adaptations to the Home

Social Services can advise on equipment that can make daily living tasks easier to manage. They can also advise on home adaptations to enable people to continue living independently. If you are a carer, they can advise on how to lift or transfer a person properly. Social Services also have specialist Social Workers to advise people who have a sight or hearing loss. You may obtain more information from:

Customer Services Officer, Talbot House, 204-226 Imperial Drive, North Harrow HA2 7DW. Phone: 020 8429 4488.

Emergency Communication Systems

The system enables the person you look after to communicate with staff manning a Central Alarm System 24 hours a day. The system is available for a small charge, from the Council, and in some cases, financial help may be available. The service is available to people of any age.

More information is available from Harrow Helpline - Phone: 020 8861 3242
Age Concern also runs an Aid Call Scheme for older people.

Disabled Person's Badge

At a small cost, Social Services can supply a 'Blue Badge' to people who are registered blind or have limited mobility. This allows disabled people to park closer to their destinations, whether driver or passenger.

For more information you may contact Physical Disability and Sensory Service, Harrow People First, Youngman’s 1, Civic Centre, Station Road, Harrow HA1 2FR; Phone: 020 8424 1694, Fax: 020 8427 7154, Text phone: 020 8861 1824


Carers Support Harrow is a voluntary Organisation that works with carers in our catchment area. It helps carers by providing information, support, and social activities. Carers Support Harrow runs projects specifically for GP Link/Health Liaison, Young Carers, and Breaks for Parent Carers, Mental Health Carers, Benefits and Outreach for all Carers. Carers Support Harrow can help all non-paid carers.

They are open Monday to Friday 9am to 5pm. Their address is as follows:

Carers Support Harrow
25-27 Pinner Green, Pinner, Middlesex HA5 2AF
Telephone: 0208 868 5224
Fax: 0208 868 8797 

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